9 articles on APAC. Programs, tooling, and delivery on Petralian.
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Showing 9 articles on APAC
Best forProgram leads and CX owners who need primary-source stats to interpret deployment vs outcomes and reframe AI ROI around people readiness, not license counts
Kyndryl's 2026 People Readiness Report finds AI deployed in 57% of enterprises but only 11% hitting their top two goals. The gap is people and program design, not model access.
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Best forCommerce and CX leaders choosing between APAC super-app mini programs and Western social shop surfaces who need a governance model, not another platform pitch
WeChat Mini Programs and Instagram Shop both promise in-app checkout, but they govern data, pace, and accountability differently. Neither replaces a human program owner who owns the calendar, the consent layer, and the handoff to CRM.
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Best forCX leaders, digital banking heads, and public-sector service owners benchmarking Hong Kong front-line AI against policy rhetoric
Three Hong Kong touchpoints in one afternoon—IRD, Standard Chartered, HSBC—failed the same simple tests. Policy and press releases run ahead of what citizens and customers actually experience.
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Best forAPAC leaders thinking about talent pipelines when AI changes junior work
TL;DR What Redefining the Career Ladder: How AI Sidelines Entry-Level Learning in APAC covers. Who it is for and when to use it. Practical next steps…
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Best forCross-industry leaders borrowing innovation pace from retail
TL;DR What Why Retail Often Leads in Digital Innovation Over Banking (and What We Can Learn covers. Who it is for and when to use it. Practical next steps…
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Best forAPAC financial services leaders borrowing retail-grade personalization patterns
TL;DR What Bringing the Retail Mindset to Finance: How Personalization Can Transform Banking covers. Who it is for and when to use it. Practical next…
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Best forAgency and commerce leaders following APAC network moves and partnership models
Over the past five months, I had the privilege of working with Silk Commerce as their Vice President of International Markets, focusing on expanding the…
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Best forAgency alumni and leaders reflecting on network culture and career chapters
After nearly six incredible years with Merkle Hong Kong, I’ve officially transitioned from my role as Managing Director to explore new opportunities that align…
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Best forAgency and network leaders watching senior talent moves across APAC
In an exciting development for Dentsu International Hong Kong, Nathan Petralia has been promoted to managing director of Merkle, the agency's newly launched…
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