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Two managers in an office pantry reviewing a printed chart, illustrating the gap between AI deployment and measurable goals.
Strategic

57% Deployed, 11% Hit Their Top AI Goals: What Kyndryl's 2026 Report Measures

Best forProgram leads and CX owners who need primary-source stats to interpret deployment vs outcomes and reframe AI ROI around people readiness, not license counts

Kyndryl's 2026 People Readiness Report finds AI deployed in 57% of enterprises but only 11% hitting their top two goals. The gap is people and program design, not model access.

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Cinematic 16:9 of three generic chat kiosk screens inside a Hong Kong tram at dusk, disconnected speech bubbles, no logos.
Strategic

Hong Kong Customer AI Is Still Mostly a Label

Best forCX leaders, digital banking heads, and public-sector service owners benchmarking Hong Kong front-line AI against policy rhetoric

Three Hong Kong touchpoints in one afternoon—IRD, Standard Chartered, HSBC—failed the same simple tests. Policy and press releases run ahead of what citizens and customers actually experience.

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